What is Rivet?
Rivet is an AI answering service and voice-first back office built for one-to-five-person trades shops — HVAC, plumbing, electrical, and painting contractors. When you can't pick up, Rivet answers the phone, talks to the caller, and drafts the booking. Back in the truck, you speak — and the quote, invoice, or confirmation text gets typed up as a proposal. Nothing sends until you approve it: a second supervisor AI checks every proposed action, every send waits for your yes, and one-tap undo sits behind it all, with QuickBooks as the system of record. Rivet is priced as one flat monthly subscription per shop — no per-user seats, no per-minute meter, no annual contract — and is currently in early access. Rivet lives at therivetapp.com and is not affiliated with other companies trading as “Rivet,” including RIVET Work, RivetAI, Rivet CSR, or Rivet Ops.
New to the category? Start with how Rivet compares to an answering service or the honest failure-mode conversation.
Stop running the office at night.
One voice OS.
Three ways to run your day.
It proposes.
You decide.
Always.
Everything your office
manager would do.
An answering service takes a message.
Rivet books the job.
The difference isn't features — it's who does the work. A virtual receptionist or answering service hands you a message; field service software gives you a better place to type. Rivet is an AI receptionist that answers the call and does the paperwork, then asks you to approve it.
Jobber's AI still hands every decision back to you. Rivet's AI does the work and just asks for a yes. You stay a tradesperson, not a data-entry clerk.
Avoca answers the phone and stops there. Rivet answers the phone, books the job, quotes it, invoices it, and follows up — one system, start to finish.
Built for 10+ truck fleets with a dedicated office manager. Priced accordingly. Rivet is built for the 1–5 person shop and priced for one.
Built for the owner-operator.
Not the fleet.
Rivet is built for the 1–5 person shop with no office staff. If you're the dispatcher, bookkeeper, and technician all at once — this is for you.
Answer every call from the truck.
Customers call when equipment fails — often in summer heat. Rivet picks up, triages urgency, and books the job before you've surfaced from the crawlspace.
Stop doing invoices under the sink.
Speak the job. Speak the amount. Invoice is drafted, approved, and sent while you're still packing your tools. Cash hits faster.
Coming to electrical shops.
Electrical support is live and actively being expanded. If you're an electrician, you're a great fit today — some trade-specific language is still being refined.
Painting contractors, you're next.
Painting-specific features — estimate templates, seasonal scheduling patterns, crew dispatch — are actively being built out from painter feedback.
No price book. No systems. No admin.
Rivet is the first software you need.
The most common Rivet customer just left a big company. No systems, no price book, no admin help. Rivet gets you operational in hours, not months.
It's 10 PM. The kids are asleep. You're still typing invoices at the kitchen table.
Rivet is in early access — so no borrowed logos and no invented reviews. Just the problem, and the loop that ends it: speak it, approve it, done.
What does 2 hours of admin
actually cost you?
Every day you spend 2+ hours on admin — answering calls, chasing invoices, scheduling — you're leaving jobs on the table. See what that's worth.
Based on 2 hours of admin per day — the average for a solo trades owner (calls, invoicing, scheduling, follow-ups).
chasing paperwork
billing itself
What does Rivet cost?
A full back office, for less than a part-time receptionist. One plan. Everything included. No per-user fees, no add-ons, no surprise overages. We're also not going to show you a price before we understand your shop — book a call and we'll tell you straight.
Straight answers.
If you're wondering whether the AI will do something wrong with your money or your customers — that's the right question. Here's what actually happens.