Editorial standards: how we source and check our numbers
We publish competitor prices, cost arithmetic, and comparisons that name our own weaknesses. That only means anything if you can check it. This is the standard we hold ourselves to, written down so you can hold us to it too.
Where do the prices on this site come from?
Every competitor price we publish was read directly from that provider's own public pricing page, and each row links to the page it came from along with the date we read it. We do not republish prices quoted in someone else's article, and we do not print a figure we could not find stated publicly by the vendor. Where a provider publishes no price — including Rivet — we say so and list them in the no-published-price section rather than estimating one.
The arithmetic is shown rather than asserted: when a plan is $250 a month for 50 minutes, we print the division ($250 ÷ 50 = $5.00 a minute) so you can check it in your head. Where a provider's page and our table disagree, their page wins — that is what the source link is for.
How often are published figures re-verified?
Price tables carry an observation date and are re-verified quarterly. When a figure changes, we change the number and move the observation date rather than quietly leaving a stale table up. A price table without a date is a guess wearing a suit, so every table on this site states when it was last read.
The same applies to comparisons: competitor packaging moves, and a head-to-head frozen into a blog post goes stale the day either company ships a pricing update. Where that risk is real we say so on the page and tell you to check both current numbers before deciding.
Are your cost examples real customer data or illustrations?
They are illustrations, and we label them as such every time. The missed-call figures on this site are worked arithmetic from assumptions we state in the open — missed calls a week, the share that were real jobs, the share recovered on callback, and your average ticket — not measurements from customer accounts and not industry benchmarks. Every chart carries the same caveat, and the calculator lets you replace all of our assumptions with your own.
We also don't publish invented customer stories, logo walls for companies that aren't customers, or made-up customer counts. Product demonstrations on this site are labelled as scenarios, not case studies. Rivet is in early access and we would rather say that plainly than manufacture social proof.
How do you handle competitors and your own weaknesses?
Every comparison page on this site includes a section naming when the competitor is the better choice, and we mean them. We compete with the companies we write about, which is a bias worth stating out loud rather than hiding — so we state it on the page. Where we lack something a competitor has, including certifications we have not yet earned, we say so directly instead of routing around it.
Corrections are made in public. If a figure here is wrong, tell us at our contact page and we will fix the number and the observation date. We would rather be corrected than be quoted incorrectly by someone who trusted us.
Common questions
Who writes the content on this site?
Articles are published by the Rivet team rather than under an individual byline, and the schema on each article says so honestly rather than inventing an author. What we offer in place of a personal byline is verifiability: sourced figures, stated assumptions, observation dates, and links to every provider page we read.
Do you accept payment for placement in comparisons?
No. No provider has paid to appear in, be excluded from, or be described a particular way in any table or comparison on this site. The tables include providers whose entry price undercuts ours.
Why do some pages say a number is an illustration?
Because it is. Any figure derived from assumptions rather than measured from a source gets labelled as an illustration wherever it appears, including inside charts. Treating a worked example as a benchmark is the most common way cost content misleads people, and it is easy to avoid by saying which one you are looking at.
How can I verify a claim on this site?
Follow the source link next to the figure. Price rows link to the provider's own pricing page; articles that assert outside numbers list their sources at the foot of the page. If a claim has no source and is not labelled an illustration, that is a defect — please report it.
Numbers you can check, and a phone that gets answered
Rivet answers, books the job, and drafts the invoice — nothing sends without your yes.