Talk to someone who builds the product
Rivet is a small early-access team, and that shows up in support the way you'd hope: your email lands with a person who works on the product every day, not a ticket queue.
How do I reach Rivet?
Email hello@therivetapp.com — it goes straight to the team that builds Rivet. Prefer to talk it through? Book time at therivetapp.com/demo for a live walkthrough, where we can also give you the exact flat monthly price. Those two channels are the whole system: no phone tree, no chatbot, no ticket portal.
Write to hello@therivetapp.com for anything — product questions, trade coverage, pricing, a bug, or just to tell us what your admin nights actually look like. If a conversation would be faster, book a demo and we'll walk through Rivet live on a workflow like yours.
What kind of support can I expect during early access?
Direct and fast. Because the team is small, the person reading your email is close to the code — they can usually fix the thing, not just file it. We aim to reply within one business day and are often much quicker, and if something is blocking your work, say so and we'll prioritize it.
The honest trade-off of early access: you won't get a 24/7 call center, but you will get answers from people who can actually change the product. Issues early users hit shape what we build next week, so telling us what's broken or missing is genuinely useful — not shouting into a void.
Where do I find answers to common questions?
Start with the FAQ, which covers how the approve-before-anything-sends loop works, what happens on your phone line, pricing shape, and the QuickBooks integration. Questions about safety, the supervisor AI, and data handling have their own security page. And your account login lives at therivetapp.com/login.
The FAQ answers most questions faster than email can. For trust and data-handling specifics, read the security & trust page. Existing users can log in here, and if you're ready to try Rivet on your own line, start at the signup page.
Common questions
How fast do you respond to email?
We're a small early-access team, so we won't promise a 24/7 SLA we can't keep. In practice we aim to reply within one business day and are usually faster. If something is blocking your work, say so in the subject line and it goes to the top.
Can I get a demo before signing up?
Yes. Book time at therivetapp.com/demo and we'll walk you through Rivet live — how speaking becomes a typed proposal, how approval works, and how the QuickBooks integration fits in. Pricing is a flat monthly rate, and we give you the exact number on that call.
Where is my account login?
At therivetapp.com/login. If you can't get in, email hello@therivetapp.com and a person on the team will sort it out.
Do you have a phone number or office address I can use?
We don't publish one. Email hello@therivetapp.com or book a call at therivetapp.com/demo — for a team this size, keeping to two channels is how every message gets a real answer.
Rather just see it work?
Book a live demo, or start the free trial and try Rivet on your own phone line — nothing ever sends without your yes.