The voice-first back office for your HVAC shop
It is 96 degrees, you are on a rooftop with a gauge set hooked up, and the phone is buzzing in your pocket. Rivet answers, triages, and drafts the booking — you approve it when your hands are free.
What does Rivet do for an HVAC shop?
Rivet is voice-first HVAC software for the 1–5 person shop. It answers the calls you cannot take, triages urgency, and turns what you speak into typed proposals — bookings, invoices, follow-ups. You approve every proposal before anything sends, and approved invoices sync to QuickBooks. It is the office you do not have.
Customers call when equipment fails — usually in the middle of the season, while you are in an attic, on a rooftop, or under a house. Rivet picks up, sorts the no-cool emergency from the tune-up request, and drafts the booking before you've surfaced from the crawlspace.
There are no forms and no dashboard to learn. You talk the way you already talk about the work, and Rivet does the typing. It gets you operational in hours, not months — and if you've just left a big company to go out on your own, start with the going-independent guide.
How does an AI receptionist for HVAC handle calls you cannot take?
Rivet answers in a natural voice, asks what is going on, and triages urgency — a no-cool call during a heat wave is not the same as a tune-up request. It then drafts a booking proposal with the caller's name, the time slot, and the job description, and waits for your approval. Nothing is booked until you say yes.
Does Rivet work as an AI dispatcher for HVAC?
Yes — with you as the final word. Speak the job and the amount once, and Rivet drafts the booking and the invoice as typed proposal cards: customer, time window, line items. You approve, edit, or reject each card from the truck. Approved invoices sync to QuickBooks, Rivet's only integration today.
The card above is a product demonstration, not a customer story — but it is exactly what the loop looks like: you speak, Rivet proposes, you approve, it happens.
Can the AI book the wrong job?
It can draft the wrong job — it cannot book one. Every proposal is reviewed by a second, independent supervisor AI, then waits for your explicit approval. If the caller said capacitor and the draft says compressor, you edit or reject it before anything happens. A full audit trail and one-tap undo sit behind every yes.
That propose-and-approve loop is the entire design, not a setting you enable. Read exactly how the safety mechanism works on the security page, and why a fully automatic AI phone agent is the wrong tool for a small shop in does AI answer your phone badly?
What happens to after-hours and missed calls in season?
Rivet answers them. Evening and overflow calls get picked up, triaged, and turned into booking proposals that wait for your approval — not voicemails that wait for a callback. In peak season, the caller you do not answer can simply dial the next HVAC shop in the search results.
Put your own numbers on it with the missed-call cost calculator — your average ticket, your call volume, your close rate. And if you are weighing a human answering service instead, see the honest comparison at Rivet vs. an answering service.
Rivet also serves plumbing shops and electrical shops, with more trades expanding.
HVAC shop questions
Is Rivet full HVAC software or just an AI receptionist?
Both halves of the job. It answers and triages calls like a receptionist, and it runs the back office — bookings, invoices, follow-ups — as voice-driven proposals you approve. Approved invoices sync to QuickBooks, currently Rivet's only integration.
Can Rivet keep up with peak-season call volume?
That is the point of it. Calls that come in while you are on a job or after hours get answered and triaged, with no-cool emergencies flagged ahead of tune-up requests. Proposals stack up neatly for your approval instead of voicemails stacking up unanswered.
Does Rivet understand HVAC terminology?
Yes. Rivet uses an HVAC-trained voice model, so condensers, capacitors, refrigerant checks, and seasonal tune-ups come back typed the way you said them — on the booking, the invoice line items, and the job notes.
How much does Rivet cost for an HVAC shop?
A flat monthly rate with no per-truck or per-seat pricing. Rivet is in early access, and we share the exact number on a short call so we can make sure the fit is right first.
Put Rivet on your line before the next heat wave
Early access. Set up in minutes, cancel any time — and nothing ever sends without your yes.